1.What is MultiFactor Authentication (MFA)?
MFA is an extra layer of security used to verify your identity when logging into MyCarePortal. It requires two steps:
a) your password, and
b) verification code sent to your phone, email.
2. Why is MFA being added to MyCarePortal?
Your privacy and security are our top priority. MFA helps protect your account from unauthorized access and significantly reduces the chances of identity theft, fraud, or misuse of your personal health information.
3. Do I have to use MFA?
Yes. Once MFA is enabled, all users must complete the verification step to access their accounts.
4. Will MFA make logging in more difficult?
Not at all. The process only adds a few seconds to your login and is designed to be simple, secure, and user-friendly.
5. Is my personal information safe?
Absolutely. MFA strengthens your account security and helps us ensure that only you can access your health information.
6. How often will I need to use MFA?
You will be asked to verify your identity each time you log in. This helps us ensure it’s really you accessing your health information.
7. What verification methods can I choose from?
You can choose from several options during setup, including:
- A code sent by text message (SMS), or
- A code sent to your email
You’ll be able to select the method that works best for you.
8. How do I set up MFA for the first time?
When you next log into MyCarePortal after MFA is enabled, you’ll automatically be guided through a simple setup process. Step-by-step instructions will appear on screen to help you choose your preferred verification method.
9. What should I do if I lose my phone or change my number?
If you lose access to the device or email you use for MFA:
- Contact Oracle Health Customer Care Support Centre available 24/7 at 1-800-390-0123
This ensures you can access your account safely.
10. Can I update or change my MFA method later?
Yes. You can update your MFA preferences within your MyCarePortal Profile. See Reset Secure Verification Guide for more details.
11.What if I’m not receiving my verification code?
Try the following:
- Check your spam or junk folder if you’re expecting an email
- Make sure your phone has a signal if waiting for an SMS
-
Confirm your phone number or email address on file is correct
If issues continue, contact Oracle Health Customer Care Support Centre available 24/7 at 1-800-390-0123.
12. Is my personal information safe?
Absolutely. MFA strengthens your account security and helps ensure that only you can access your personal health information.
13. Who can I contact for help with MFA?
- If you experience any issues or need assistance with MFA setup or recovery, please contact Oracle Health Customer Care Support Centre available 24/7 at 1-800-390-0123.
Participating Hospitals
